GBV Case Worker

Job Purpose

Responding to cases of gender-based violence and providing the required case management services in a manner that ensures easy access for survivors to appropriate and timely services.

Key Responsibilities

• Receiving and registering survivors of gender-based violence in accordance with case management standards.
• Conduct initial and full assessments of the cases to determine the response or intervention plan for each case.
• Develop case management plans according to a survivor-centered approach that meets the needs identified in risks and comprehensive assessments.
• Implementation of the case plan according to the specified dates with follow-up and evaluation of the implementation steps and re-design when needed with the support of the supervisor.
• Refer survivors to other services when needed and according to the plan.
• Conducting a final evaluation of the case after receiving the specified services within the plan to reach a decision to close the case.
• Close cases according to case management standards.
• Documenting the case files for each case separately and updating the files continuously according to the plan.
• Respect the confidentiality and privacy of the cases and the files of each case in accordance with the standards for keeping the information in the case management.
• Coordination with the technical supervisor to discuss sensitive and high-risk cases.

Note: The above-mentioned key responsibilities/accountabilities are illustrative ones. Other future responsibilities/accountabilities may be assigned to the job depending on the department's organizational chart.

Qualification (Education/Work Experience)

1. Essential:
   • A university degree in education, psychology, or in a field closely related to the required work.
   • Work experience in managing cases of GBV survivors for at least two years.
   • Full knowledge of basic and additional trainings such as managing cases of GBV, studying the risks and types of GBV.
   • Good background in dealing with the target group.
   • Familiarity with and commitment to humanitarian standards.
2. Desirable:
   • Master's degree in psychology or Social Sciences.
   • More than three years of professional experience in the same position.
   • Excellent verbal and written communication skills.

Core & Managerial Competencies

1. Core Competencies:
   • Communication
   • Teamwork
   • Planning and organizing
   • Accountability
   • Creativity
   • Commitment to Continuous Learning
2. Technical Competencies
   • Good knowledge in using MS Office
   • Good knowledge of protection.
   • Experience in working with NGOs.
   • Good experience in dealing with archives.