Who we are?
IDA is an international independent non-governmental organization providing medical and humanitarian assistance to people affected by conflicts, natural disasters and epidemics regardless of race, religion, gender or political affiliation.
IDA was founded in 2012 by Syrian doctors from Aleppo in response to the healthcare and humanitarian crisis in Syria.
IDA Syria is the main healthcare provider in the Northern Aleppo/Syria area, working closely with 500,000 IDPs and 700,000 host communities through 20 healthcare facilities and other health and nutrition projects
During last year, IDA has provided 1.2 million services in Heath, Nutrition, WaSH and Camp Management
Specific Responsibilities:
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- Providing efficient services (in his/her area of work as a receptionist) in coordination with the Administrative Director according to the agreed-upon schedule.
- Receiving visitors, registering them in the patient reception and computer registers, answering their inquiries, and directing them to the locations they are looking for within the hospital/center.
- Supervising the implementation of the patient visitation system and addressing any resulting problems.
- Updating the name board of inpatients and discharged patients daily based on information received from the relevant departments.
- Updating the list of hospital staff and identifying their work locations to contact them when needed.
- Providing staff, visitors, and patients with brochures introducing the hospital and its scientific, educational, and training programs.
- Submitting the required monthly report to the Administrative Director.
- Performing any other duties—within his/her expertise—as assigned by the Field Director and the Administrative Director.
- Strictly adhering to humanitarian and protection principles and standards, as well as organizational policies, including the Code of Conduct, the Prevention of Sexual Exploitation and Abuse (PSEA), and Child Protection.
Qualifications:
Context/Specific skills, knowledge, and experience:
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- Institute or high school diploma.
- Two years' experience as a receptionist.
- Certificates proving computer skills (Microsoft applications), such as ICDL or equivalent.
- Strong communication skills.
- Ability to work under pressure.
- Good organizational and time management skills.
Behavioral Competencies:
- Planning and delivering results.
- Working with people.
- Communicating with impact and respect.
- Handling insecure environments.
Independent Doctors Association does not tolerate sexual exploitation and abuse, and committed to acting professionally and ethically.
Independent Doctors Association is zero tolerable with any SEA case, IDA is creating the best environment to make sure that all staff have understood SEA and how to report in case there is any suspected case
