Accountability Officer

• Job Title: Accountability Officer
• Location: Syria
• Employment Category: Fixed term – Full time
• Duty Station: Aleppo Office
• Employment Category: Fixed term – Full time
• AD Code: ACO-2025/20

SRD Overview and Mandate

Syria Relief & Development (SRD) is a non-profit organization providing humanitarian aid to Syrians affected by violence, hunger, poverty, injury, and displacement. Our Mission is to provide crisis humanitarian relief and plant the seeds of sustainable development for the people of Syria. Our Vision is to maintain humanitarian relief and mobilize resources to develop a comprehensive agenda for sustainable development in Syria.

Duties & Responsibilities

• Conduct field visits with the medical project coordinator to the health facilities, mobile clinics, and ambulance & referral system by a work plan to monitor and evaluate the project and collect information related to the project.
• Manage all internal feedback channels, including hotlines, WhatsApp, suggestion boxes, face to face by the field staff.
• Receiving, documenting, and organizing beneficiary feedback submitted via various channels, including suggestion boxes, WhatsApp, face-to-face interactions, etc.
• Responding to direct beneficiary feedback to appropriate staff, following up to ensure a timely response.
• As per SRD procedures, report any safeguarding concerns or sensitive feedback to senior management immediately.
• Coordinate with accountability focal points on different project teams to ensure information is disseminated to beneficiaries.
• Review files, records, and other documents to obtain information to respond to requests.
• Identify, direct, and follow up on cases that require referrals.
• Type, format, and translate documents for information dissemination, training, and presentations.
• Report on accountability data and trends while adhering to donor requirements.
• Troubleshoot problems involving beneficiary feedback channels.
• Any other relevant tasks upon the request of the line manager

Qualifications Requirements

Education:

• Bachelor's degree/Institute in public health, health sciences, management, economics, statistics, or a related field.
• Excellent written and verbal communication skills in English and Arabic.
• Ability to work independently and as part of a team.
• Knowledge of humanitarian principles and standards is an asset.
• Willingness to travel to different field locations as required.

Required Work Experience:

• At least 2 years of experience in monitoring and evaluation in the health field.
• Knowledge of monitoring and evaluation methodologies and tools.
• Experience with data collection, management, and analysis.
• Strong analytical and problem-solving skills.
• Experience in entering and collecting data through Excel or Kobo toolbox.
• Good reporting and communication skills, ability to work under pressure.
• Have good Skills in basic office software (Excel - Word - drive,).

Highly Desirable Work Experience

• Demonstrated experience working on the Syria response and/or a strong understanding of the country’s context and that of the wider Syrian crisis.
• Knowledge of, and commitment to, humanitarian standards and codes of conduct.

How to apply

We encourage all interested candidates who meet the required qualifications to complete this form https://forms.gle/pPbkKC48f2ex78t48 by 26 June 2025.

Only shortlisted candidates will be contacted for interviews.

We are committed to protecting and safeguarding children. Our selection process, which includes rigorous background checks, reflects our commitment to safeguarding children from abuse or harassment. Additionally, all employees are expected to maintain a safe environment free from harassment and sexual abuse, contributing to building a healthy and secure workplace. All employees are expected to perform their duties in accordance with our PSEA and safeguarding policies.

• Furthermore, we adhere to a zero-tolerance policy regarding any breach of PSEA and safeguarding standards, which is a condition of employment.
• Female candidates are encouraged to apply for this post.
• Only shortlisted candidates will be contacted.
• The SRD Recruitment team will consistently review applications on an early and rolling basis. We retain the right to conclude the application process before the stated deadline if a suitable candidate is identified. To expedite our efficient processing, the CSV filtering process will commence after the initial 3 days of receiving applications. If you are interested, we strongly encourage you to apply promptly..
• SRD does not charge a fee at any stage of the recruitment process.